Return and Exchange Policy

At Trojan Technologies, we always strive to ensure the complete satisfaction of our customers with every purchase. Therefore, we offer the following return and exchange policy:

Returns:

• Customers can request a refund of the paid amount within 30 days from the date of purchase.
• The product must be in its original condition and unused, and must be in good condition to qualify for a full refund.
• Restocking and shipping fees may apply if the product is not in its original condition.

Exchanges:

• Customers can request to exchange the product for another product of the same category within 30 days from the date of purchase.
• The product must be in its original condition and unused, and must be in good condition to qualify for an exchange.
• Restocking and shipping fees may apply if the product is not in its original condition.

Procedures:

• To request a return or exchange, please contact our customer service team via email at sales@trojancore.com or call +971563629011.
• A return or exchange request must be made within 30 days from the date of purchase.

Exceptions:

• Some products, such as downloaded software or opened products, cannot be returned or exchanged.
• Special terms and conditions apply to certain specific products.